FAQ (Frequently Asked Questions) Section By SMM Panel Hero

Can I cancel orders which already place?

Unfortunately no! Because smm panel hero is an automatic website and your order start instantly on our main server which has fixed cost and no canceling option.

What is Partial Status?

If the status is Partially completed it means the system can't give more likes or followers to the current page. And money automatically refunded for remains likes or followers. Please order in the different server in that case


You bought an order with quantity 10,000 likes and charges $10

Let's say we delivered 8,000 likes and the remaining 2,000 we couldn't deliver.

Then we will "Partial" the order and refund you the remaining 2,000 ($2 in this example).

What is Drip Feed?

Drip Feed is a service that we are offering so you would be able to put the same order multiple times aromatically.


Let's say you want to get 1000 likes on your Instagram Post but you want to get 100 likes on every 30 minutes, you will put:

Link: Your Post Link

Quantity: 100

Runs: 10 (as you want to run this order 10 times, if you want to get 2000 likes, you will run it 20 times, etc.)

Interval: 30 (because you want to get 100 likes on your post each 30 minutes, if you want each hour, you will put 60 because the time is in minutes) 

P.S: Never order more quantity than the maximum which is written on the service name (Quantity x Runs),


If the service maximum quantity is 4000, you don’t put Quantity: 500 and Run: 10, because total quantity will be 500 X 10 = 5,000 which is bigger than the service maximum (4000).

Also never put the interval below the actual start time (some services need 60 minutes to start, don’t put Interval less than the service start time or it will cause a fail in your order).

How do I use mass order?

You should use this format (One order per line in format):


To get the service ID of a service please check here: https://smmpanelhero.com/services

For example:

    Let’s say you want to use the Mass Order to add Instagram likes to your 3 posts: post A, post B, post C

    The service ID for this service “169" Instagram Likes - 10K - MQ - Fast.

     Let’s say you want to add 1000 likes for each post

    The output will be like this:

    Service_ID | Quantity | Link or in this example:

           169|1000 |link A

           169|1000 |Link B

           169|1000 |Link C

The link must be added before or after go live? 

After you go live, or just 5 second before you go!

What is Refill?

When there is drop in the Followers then the Quantity which is dropped will be given again by the smm panel hero without extra charges. Click on the Refill button on the order page to get refill.

Cancel and refill button is not working for me?

The cancel or refill button sends a trigger to cancel or refill an order, it doesn't work instantly, it's just a trigger, sometimes it's too late to stop an order, and sometimes an order might not need refill.

What is Instagram mention and how do I use it?

Instagram Mention is when you mention someone on Instagram (example @abcde this means you have mentioned abcde under this post and abcde will receive a notification to check the post).

Basically the Instagram Mentions [User Followers], you put the link of your post, and the username of the person that you want us to mention HIS FOLLOWERS!

What is Instagram impressions?

Impressions measure the number of times your post or ad appears to users. This metric doesn't take into account unique users -- so, if your post or ad is shown 100 times to the same person, it would technically count as 100 impressions.

What is Instagram reach?

Reach measures the number of unique users who view your post or ad. So, if your post is shown 100 times to the same person, your impressions would be 100, but your reach would be one.

What is Instagram saves?

The number of users who saved your posts. While a simple like is a way for a user to tell a brand they’ve seen and enjoyed their post, a save is an indicator that this is of value to them and that they want to come back to this content at a later date.

What are Instagram highlights?

We all know that Instagram stories disappear in 24 hours. And, in order to give the option for the users to save some of the stories and make them visible as a pin in their profile, Instagram has provided a feature called Highlights.

Instagram Highlights are groups of stories that you can create as folder sections on your Instagram profiles. This means that once you post a story you can save it in a Highlight (like a folder) that will display on your Instagram profile, or you can also choose the option to archive the stories and in future create highlights from the saved stories in your archive.

What are Instagram stories?

Instagram Stories is a feature within the Instagram app where users can capture and post related images and video content in a slideshow format. ... In both apps, content is available for only 24 hours from the time of posting. Stories allow the addition of text, drawings and emoticons to images or video clips.